Technical Services Lead

Description

About the Role

We are seeking a hands-on Technical Services Lead to own and evolve our internal tools that we use every day. The goal of this team is to make everyone using these tools more effective and efficient. The primary tool we utilize is ServiceNow platform, but there are other tools we will use, need to integrate too, or build to ensure efficiency, effectiveness and scalability.  

This team member will own, design and maintain the tools, integrations, and operational systems that surround it. This role is ideal for someone who excels in the technical skills and enjoys collaborating, mentoring, and is used to wearing multiple hats, including being a leader and an individual contributor.  

Approximately 60% of this role will be focused on the ServiceNow platform in one way or the other. (Development/Administration/Governance) The remaining 40% centered on integrations, automation, and other internal systems tooling. This is both an analytical and builder’s role! You will be hands-on while also serving as the senior technical resource and mentor to other team members.

What You Will Own:

• Lead hands-on development and enhancement of workflows, automation, and data structures within ServiceNow.
• Maintain and improve CMDB and ITOM-related configurations to ensure long-term platform health.
• Led efforts related to migrating teams from other tools, and into ServiceNow.  
• Design, build, and support REST-based integrations between ServiceNow and external systems.
• Develop scripts and lightweight internal tools to support automation and data flow.
• Advise stakeholders on architectural decisions, including when to extend ServiceNow versus integrate external solutions.
• Mentor and guide others while establishing development standards and best practices.
• Drive operational efficiency through thoughtful automation and systems design.
• Be the primary point of contact for MIS and IT as it relates to our tool sets.  

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Requirements

Required Skills & Experience

• Great fundamentals with Design and Development of Applications
• 3–5 years of hands-on ServiceNow development experience.
• Experience with ServiceNow ITOM and CMDB governance.
• Broad exposure across multiple ServiceNow modules (not limited to a single specialization).
• Strong scripting experience 
• Experience designing and maintaining REST API integrations.
• Working knowledge of databases and data modeling principles.
• Experience building automation or internal systems tooling.
• Ability to operate independently and serve as the senior technical escalation point.