IT Support Lead

Description

Join the future of mobility. Help build the platform that's changing how cities move.

NoTraffic is the world’s leading mobility platform, transforming intersections into connected infrastructure that improves flow, boosts safety, and prepares cities for the autonomous era.

We are looking for a hands‑on IT Support Lead to independently own and manage all IT operations across our US region, including our Kansas City office and manufacturing facilities. Sole US IT owner: you will be the go‑to for everything from daily Helpdesk support to local infrastructure management, networking, security, vendor relationships, and procurement. You’ll report to the Director of Security & IT and will be trusted to run the US IT operation autonomously, escalating strategic decisions as needed.  

Your day to day will look like:

• Providing in-person and remote Helpdesk support across corporate and manufacturing sites. 
• Owning employee onboarding and off-boarding, including provisioning, access, and device recovery. 
• Managing the US network end-to-end: switches, Wi-Fi, VPN, and firewalls. 
• Maintaining on-site infrastructure at the Kansas City office, including AV, printers, and access control. 
• Deploying endpoints and managing security tools (EDR, MDM, Intune) across macOS, Linux, and Windows. 
• Administering M365, Entra ID, Zoom, Slack, and Atlassian under a least-privilege model. 
• Managing vendor relationships and executing US-region IT procurement within budget. 
• Coordinating with HQ on global infrastructure alignment and site IT projects. 

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Requirements

• 5 + years of hands‑on IT support and infrastructure experience in a corporate environment. 
• Strong macOS and Linux troubleshooting at a deep technical level. 
• Solid Windows proficiency. 
• Experience managing M365 Admin Center and Entra ID end‑to‑end. 
• Hands‑on experience with endpoint management solutions (MDM / Intune / EndpointCentral). 
• Networking proficiency: able to independently manage VPN, Wi‑Fi, switches, and firewalls. 
• Proven experience with IT vendor management and procurement coordination. 
• Strong onboarding/offboarding and asset lifecycle management track record. 
• Excellent communication, service orientation, and the ability to operate independently with minimal supervision. 

Preferred Qualifications 

• CompTIA Network+ or CompTIA Security+ 
• Cisco CCNA 
• Microsoft 365 Certified: Administrator Expert 
• ITIL Foundation 
• Experience supporting manufacturing or operational technology environments 

We’re an equal opportunity employer and welcome applicants from all backgrounds, identities, and experiences. We believe a team with varied perspectives builds better systems and makes better decisions, and we’re actively working to build one.