Description
We are seeking a hands‑on, user‑focused IT Support Administrator to support our US team, manufacturing operations, and global employees during US hours.
Your day to day will look like:
- Troubleshoot and resolve hardware/software issues, account problems, VPN issues, and access requests.
- Handle onboarding/offboarding workflows across corporate systems.
- Maintain ticket queues and meet global SLA targets.
- Deploy and maintain laptops (Windows, macOS, Linux) with strong troubleshooting expertise on Mac & Linux.
- Track hardware inventory, replacements, spares, and accessories.
- Manage peripherals and site equipment (printers, displays, docking stations).
- Manage user permissions in Microsoft 365, Entra ID, and other corporate SaaS tools.
- Apply least‑privilege and security policies consistently.
- Monitor endpoint agents: (EDR, MDM, Intune, ManageEngine EndpointCentral, etc.)
- Basic admin tasks in Zoom, Slack, Atlassian, etc.
Requirements
- 3+ years of IT support / helpdesk experience.
- Strong Mac and Linux troubleshooting at a deep technical level.
- Solid understanding of Windows.
- Experience with M365 Admin Center and Entra ID.
- Familiarity with endpoint management solutions (MDM/Intune/EndpointCentral).
- Basic networking knowledge (VPN, Wi‑Fi, switches).
- Excellent communication and service‑oriented mindset.
